If you need your order by a certain day, you need to contact us before ordering to make sure it’s possible to get the item in time.
Pre-order items have their shipping date in the description.
If you order has a pre-order item all the items will ship together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please see International Shipping specific FAQs
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If after contacting your local post office service (USPS or DHL), you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
USPS| Contact the Customer Care Center at 877-569-6614 or email firstname.lastname@example.org. To speak to a USPS representative, call their toll free number at 800-275-8777 or 1-800-ASK-USPS.
DHL| For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 or (02) 811 7000 with your tracking number and they’ll be able to help you.
International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout by Borderfree.
In-stock items generally ship from our fulfilment center within 2-4 business days and arrive within 4-13 business days after your order is received. ("Business days" are Monday-Friday, excluding holidays). Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout.