When you sign up for our newsletter you'll receive an email to confirm subscription.
After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail. You can also try and subscribe again, as you may have spelt your email address incorrectly.
If you need your order by a certain day, you need to contact us before ordering to make sure it’s possible to get the item in time.
Pre-order items have their shipping date in the description.
If your order has a pre-order item, all the items will ship together on the dispatch day of the pre-order item.
If you wish to split up the order, there will be an additional shipping cost.
International shipping rates are calculated based on a number of factors including desired service level (standard/express), number of items you are purchasing, the weight of the item, and the destination location/region. International shipping will be calculated during checkout.
If after contacting your local post office service (USPS or DHL), you still need assistance regarding locating your order feel free to contact us at firstname.lastname@example.org and one of our representatives will be happy to assist you.
USPS | Contact the Customer Care Center at 877-569-6614 or email email@example.com. To speak to a USPS representative, call their toll free number at 800-275-8777 or 1-800-ASK-USPS.
DHL | For Express and International orders shipped with DHL: please call DHL 1 (855) 345-7447 or (02) 811 7000 with your tracking number and they’ll be able to help you.